Job Overview:
We are seeking a highly motivated and detail-oriented Renewals Specialist to join our Aeries-Quickbase team. The Renewals Specialist will play a crucial role in managing a subset of high volume, low dollar value renewals for Quickbase and Fast-Field. This individual will work closely with the Quickbase lead and AERIES renewal specialists to ensure the successful execution of the renewal process, meet customer satisfaction goals, and contribute to the overall growth and retention targets.
Responsibilities:
1. Renewal Processing:
- Execute the end-to-end renewal process for the assigned subset, ensuring accuracy and timeliness.
- Utilize expertise in Quickbase Products, Services, and Contract entitlements to facilitate smooth renewals.
2. Metrics Management:
- Monitor and contribute to Gross Retention Rate (GRR) targets uplift.
- Track and enhance on-time renewal percentages.
- Collaborate in the implementation of customer satisfaction surveys (CSAT) post-renewal.
- Contribute to the assessment of cost-effectiveness and ROI in comparison to current operations.
3. Team Collaboration:
- Work closely with the joint Aeries-Quickbase team, providing insights and updates on renewal progress.
- Collaborate with the Quickbase lead and AERIES renewal specialists to address challenges and optimize processes.
4. Training and Development:
- Stay up-to-date with Quickbase and Fast-Field products, services, and industry trends.
- Participate in training programs to enhance skills and knowledge relevant to the renewal process.
5. Systems Management:
- Effectively use CRM and renewal management tools for tracking renewals, customer interactions, and performance metrics.
- Contribute to the continuous improvement of systems and tools for better efficiency.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in renewals, customer success, or account management.
- Excellent communication and negotiation skills.
- Detail-oriented with strong organizational and time-management abilities.
- Ability to work collaboratively in a team environment.
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