Job Title: Associate Support Analyst
Function: Client Experience
Company Overview
As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. From innovative portfolio analytics to regulatory and financial reporting solutions, Confluence invests in the latest technology and data and in its team of industry experts to meet the evolving needs of asset managers and service providers. Headquartered in Pittsburgh, PA, Confluence services over 400 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.
Role Description
Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams. Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion. Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget. In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred.
Primary Responsibilities
• Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.
• Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.
• Collaborate with team members to ensure deliverables are met.
• Participate in simple solution design, configuration, testing and documentation activities, as applicable.
• Flexible work hours to support 24/7 client coverage. (Some positions may require a different working pattern).
• Always communicate with stakeholders/partners in a competent and professional manner.
• Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting
• Communicate client satisfaction and plans to resolve any major outstanding issues to management
• Resolve client issues with Confluence software solutions
• Ensure that all client opportunities and issues are addressed in a timely manner
• Manage deployment of custom work and/or deliverables
• Demonstrate Subject Matter Expertise in one or more Confluence software solutions
• Other duties as assigned
Qualifications
• Bachelor’s degree with a focus on Computer science, business systems or IT related degree preferred.
• 0-2 years of experience within FinTech, Software and IT related businesses.
Essential skills
• Basic skills in scripting
• Strong data analysis skills
• Ability to communicate in English both verbally and written
• High creativity with the ability to solve complex business problems
• Ability to learn independently and work with a high degree of autonomy
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Excellent organizational and communication skills
• Ability to multitask, strong attention to detail, self-motivated willingness to take initiative
• Ability to work more than 40 hours per week based on client demands
• Ability to work weekends and holidays as needed
• Ability to travel as needed
• Knowledge of all company policies and procedures
• Increased level of responsibilities, as value-added team member
• Collaborative working style that values team success over personal accomplishments
• Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service
Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Confluence Technologies Inc. is an Equal Opportunity Employer.
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