Role
Description
Seeking highly
motivated individuals who can self-manage but also excel working within global
professional service teams. Individuals need to be able to use critical
problem-solving skills to define, execute, and drive solutions to completion.
Individuals need to be able to adapt in a fast-paced environment whilst
completing project deliverables across multiple client projects, on time and
within budget. In addition, individuals that have a familiarity with computer
science or fintech market knowledge are preferred.
Primary Responsibilities
·
Complete assigned tasks/projects and tickets (as
applicable) on time and to the defined quality standards.
·
Learn and use the Confluence solutions, tools,
and processes to meet the requirements of internal and external clients.
·
Collaborate with team members to ensure
deliverables are met.
·
Participate in simple solution design,
configuration, testing and documentation activities, as applicable.
·
Flexible work hours to support 24/7 client
coverage. (Some positions may require a different working pattern).
·
Always communicate with stakeholders/partners in
a competent and professional manner.
·
Ensure smooth and efficient post-implementation
for all clients/products, with specific focus on Financial Reporting
·
Communicate client satisfaction and plans to
resolve any major outstanding issues to management
·
Resolve client issues with Confluence software
solutions
·
Ensure that all client opportunities and issues
are addressed in a timely manner
·
Manage deployment of custom work and/or
deliverables
·
Demonstrate Subject Matter Expertise in one or
more Confluence software solutions
Other duties as assigned
Qualifications:
•Bachelor’s
degree with a focus on Computer science, business systems or IT related degree
preferred.
•0-2 years of
experience within FinTech, Software and IT related businesses.
Essential
skills:
•Basic skills
in scripting
•Strong data
analysis skills
•Ability to
communicate in English both verbally and written
•High
creativity with the ability to solve complex business problems
•Ability to
learn independently and work with a high degree of autonomy
•Proficiency
with Microsoft Office Suite including Excel and PowerPoint.
•Excellent
organizational and communication skills
•Ability to
multitask, strong attention to detail, self-motivated willingness to take
initiative
•Ability to
work more than 40 hours per week based on client demands
•Ability to
work weekends and holidays as needed
•Ability to
travel as needed
•Knowledge of
all company policies and procedures
•Increased
level of responsibilities, as value-added team member
•Collaborative
working style that values team success over personal accomplishments
•Act in
accordance with and is an ambassador of our company values - Integrity,
Imagination, Discipline and Service
Other duties
will be assigned as the above job description is meant to describe the general
nature and level of work being performed; it is not intended to be construed as
an exhaustive list of all responsibilities, duties and skills required for the
position.
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