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  • Support Analyst

Job Id: Aeries/049/26-27
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 3 - 6 Years
Qualification Graduation
Open

Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com
About Business Unit
Confluence is a leading global technology solutions provider committed to helping the investment management industry solve complex data challenges across the front, middle and back office. From data-driven portfolio analytics to compliance and regulatory solutions, including investment insights and research, Confluence invests in the latest technology to meet the evolving needs of asset managers, asset owners and asset services to provide best-of-breed solutions that deliver maximum scalability, speed and flexibility, while reducing risk and increasing efficiency. Headquartered in Pittsburgh, PA, with 900+ employees in 15 offices spanning across the United Kingdom, Europe, North America, South Africa, and Australia, Confluence services over 1000 clients in more than 40 countries. For more information, visit www.confluence.com
Roles and Responsibility

Job Description – Support Analyst

We are looking for detail-oriented and analytical professionals to join the team as Associate Reporting Specialists supporting Shares Outstanding and Total Voting Rights reporting activities across multiple European jurisdictions.

In this role, you will support daily operational reporting, client communication, incident management, KPI reporting, and data analysis activities while ensuring timely and accurate updates within regulatory platforms.

What You Will Do

You will:

  • Manage and complete daily Shares Outstanding reporting activities.
  • Review and validate all relevant links and files generated for jurisdictions including:
    • United Kingdom
    • France
    • Germany
    • Belgium
    • Sweden
    • Finland
    • Denmark
    • Iceland
  • Record and upload all changes related to Shares Outstanding and Total Voting Rights into internal platforms within defined timelines.
  • Analyze discrepancies, variances, and reporting exceptions.
  • Review draft calculations and validate reporting outputs.
  • Handle client-facing communication and act as the first level (L1) escalation point for incidents and operational queries.
  • Support continuous customer experience improvement initiatives.
  • Manage KPI reporting, incident reporting, dashboards, and reporting insights.
  • Prepare and maintain operational documentation and process reports.

Skills & Expertise Required

You should have experience with:

  • Financial reporting and investment services operations
  • Shares Outstanding and regulatory reporting processes
  • Client communication and stakeholder management
  • Data analysis, reporting, and dashboard preparation
  • Incident management and KPI reporting
  • Analytical problem-solving and variance analysis
  • Managing multiple priorities in a deadline-driven environment

Preferred Background

Candidates with experience in Financial Services, Investment Management, Regulatory Reporting, or SaaS-based financial platforms will be highly preferred.

Desired candidate

Candidates with experience in Financial Services, Investment Management, Regulatory Reporting, or SaaS-based financial platforms will be highly preferred.

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