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  • Technical Support Analyst - (Omnia CS)

Job Id: Aeries/006/26-27
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 5 - 7 Years
Qualification Graduation
Open

Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com
About Business Unit
Confluence is a leading global technology solutions provider committed to helping the investment management industry solve complex data challenges across the front, middle and back office. From data-driven portfolio analytics to compliance and regulatory solutions, including investment insights and research, Confluence invests in the latest technology to meet the evolving needs of asset managers, asset owners and asset services to provide best-of-breed solutions that deliver maximum scalability, speed and flexibility, while reducing risk and increasing efficiency. Headquartered in Pittsburgh, PA, with 900+ employees in 15 offices spanning across the United Kingdom, Europe, North America, South Africa, and Australia, Confluence services over 1000 clients in more than 40 countries. For more information, visit www.confluence.com
Roles and Responsibility

Job Description – Technical Support Analyst

We are looking for experienced Technical Support Analysts to join our Finance & Accounting support team in Mumbai or Bangalore.

In this role, you will provide advanced technical and application support to clients while troubleshooting complex deployment, ETL, SQL, and environmental issues. You will also collaborate closely with internal teams, stakeholders, and external partners to ensure timely issue resolution and operational excellence.

This position requires strong analytical thinking, technical troubleshooting capabilities, and the ability to independently manage high-complexity support scenarios.

What You Will Do

You will:

  • Provide L2 technical support for client applications, deployments, and production environments.
  • Troubleshoot ETL, SQL, application, and infrastructure-related issues across client environments.
  • Guide key clients through deployment and environmental troubleshooting within their network environments.
  • Act as a subject matter expert and escalation point for internal teams and external stakeholders.
  • Collaborate with clients, vendors, and business teams to resolve complex technical issues.
  • Assist associate and intermediate analysts with technical guidance, mentoring, and training.
  • Contribute to work prioritization, stakeholder communication, and successful delivery of support tasks.
  • Support business development initiatives, including pre-sales activities and RFP responses.
  • Stay updated on industry trends, product enhancements, and best practices.

Technical Skills Required

You should have experience with:

  • ETL processes and troubleshooting
  • SQL and database querying
  • Technical/Application Support
  • ITIL framework and support processes
  • Advanced Microsoft Excel
  • Production support and issue management
  • Client-facing troubleshooting and stakeholder communication

Preferred Qualities

  • Strong analytical and problem-solving mindset
  • Ability to independently manage high-priority incidents
  • Excellent communication and stakeholder management skills
  • Leadership and mentoring capabilities
  • Strong collaboration and client support orientation
  • Ability to work in a fast-paced and deadline-driven environment




Desired candidate

Preferred experience from organizations within Financial Services, Investment Banking, SaaS, or Enterprise Technology environments, including:

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