Position Title: Director - Client Engagement & Digital
Transformation
Type of employment: Full time
Experience: 15+ years
Qualifications: Postgraduate
Location: Hyderabad
Key Responsibilities:
Stakeholder & Account Management
- Act as a strategic advisor to C-level stakeholders on
compliance, operational efficiency, and transformation initiatives.
- Manage end-to-end client relationships, ensuring alignment
of service delivery with client expectations across functions.
- Lead high-performing transformation teams and collaborate
cross-functionally with operations, IT, HR, TA and executive leadership.
- Oversee key deliverables including transformation roadmaps,
reporting and governance.
- Monitor KPIs/SLAs, resolve escalations, and drive continuous
improvement and client satisfaction.
- Support account growth through proactive engagement and
trusted advisory support.
Transformation & Strategy
- Lead end-to-end transformation initiatives for client
organizations, focusing on automation, and digitization across operations.
- Collaborate with global teams to drive change management and
implement scalable, future-ready operating models.
- Deliver strategic insights and solutions on
the internal controls as part of broader transformation programs.
Internal Controls & Governance
- Partner with clients to assess and align their governance
and compliance frameworks, ensuring transparency and operational integrity.
- Collaborate with risk and compliance stakeholders to support
audit-readiness, data integrity, and regulatory compliance as needed.
Site Leadership
- Provide local leadership and act as a senior representative
for the Hyderabad/client site.
- Managing leadership visits, strategic reviews, and
governance meetings as needed.
- Serve as a point of escalation and guidance for
cross-functional teams on-site.
- Ensure effective communication and coordination between
corporate leadership and Hyderabad operations.
- Foster a strong and cohesive workplace culture aligned with
Aeries’ values and operational goals.
Qualifications & Experience
- 15+ years of experience across account management,
client partnership & transformation.
- Preferred industry experience: Technology / IT /
ITES / Digital & e-commerce / SaaS / Tech consulting.
- Strong understanding of technology platforms, enterprise
systems, and digital transformation concepts.
- Ability to build trusted relationships with senior client
stakeholders
- Proven track record of managing key accounts, client
relationships, and growing accounts
- Experience overseeing multi-disciplinary delivery teams or
programs on behalf of clients
- Skilled at managing expectations, handling escalations, and
navigating complex client environments
- Strong grasp of project management methodologies
- Collaborative working style with both clients and internal
teams
- Ability to thrive in fast-paced, high-growth, or ambiguous
environments
- Preference will be given to candidates based in the
Hyderabad location.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to
perform any other tasks/functions as required by the Company.
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